Terms of Use

These Terms of Use govern access to and use of VIALINKER AI websites, demo pages, AI widgets, software, onboarding tools, pricing forms and related services.

THE SERVICE DOES NOT PROVIDE MEDICAL DIAGNOSES, TREATMENT ADVICE, PRESCRIPTIONS, EMERGENCY CARE, OR CLINICAL DECISIONS. ALL INTERACTIONS WITH VIALINKER AI ARE FOR ADMINISTRATIVE, APPOINTMENT SCHEDULING, COMMUNICATION, SALES QUALIFICATION, AND PRE-QUALIFICATION PURPOSES ONLY. NO DOCTOR-PATIENT, DENTIST-PATIENT, THERAPIST-PATIENT, OR OTHER HEALTHCARE PROFESSIONAL RELATIONSHIP IS CREATED WITH VIALINKER.

1. Parties

The services are operated by Romas Navasinskas, individual entrepreneur, doing business as VIALINKER AI. Address: Ukraine, 89215, Zakarpattia region, Uzhhorod district, Turychky village, Y. Bokshay Street, building 5. Contact: mirn@ukr.net. By accessing or using the services, you agree to these Terms.

2. Nature of the service

VIALINKER provides AI-assisted communication, sales, lead qualification, follow-up, reactivation and customer interaction tools for businesses. The service may include website widgets, demo pages, AI-generated replies, lead routing, notifications, forms, onboarding tools and related software components.

3. B2B use

The service is primarily intended for business use. If you use the service on behalf of a company, clinic or organization, you represent that you have authority to bind that organization to these Terms.

4. Customer responsibilities

• Customers are responsible for the accuracy of clinic, service, price, offer, FAQ, policy and compliance information provided to VIALINKER.
• Customers must review AI outputs where required by law, professional duties, advertising rules, medical regulations or internal policies.
• Customers must not use the service for unlawful, deceptive, abusive, discriminatory, spam, medical emergency or unauthorized data processing purposes.
• Customers must obtain all required notices, consents and permissions for channels, databases, reactivation campaigns and user data.
• Customers are responsible for healthcare, advertising, privacy, consumer protection and professional compliance applicable to them.

5. Healthcare and HIPAA-related use

VIALINKER is an administrative communication, sales qualification and lead routing tool. It is not an Electronic Health Record system, medical device, clinical workflow system, diagnostic system or emergency communication system. Unless expressly agreed in a separate written agreement, VIALINKER is not configured or offered as a HIPAA-compliant Business Associate service and should not be used by US covered entities to store or process long-term Protected Health Information as a system of record.

6. AI limitations and hallucination waiver

VIALINKER uses AI models and rule-based logic. The customer acknowledges that AI-generated responses may contain inaccuracies, omissions, unsuitable wording, mistranslations, outdated information or unexpected behavior. The customer is responsible for reviewing, testing and optimizing AI conversational scenarios and must not rely on AI output as professional advice or guaranteed truth.

7. Pricing, pilots and subscriptions

Pricing, pilot terms, setup fees, implementation terms, subscription terms and package scope may be described on pricing pages, proposals, order forms, invoices or separate agreements. Unless otherwise agreed in writing, fees are non-refundable once setup, onboarding, customization, implementation, pilot activation, service access or substantial work has begun.

8. Acceptable use

You must not use the service to send spam, violate platform rules, impersonate others, collect data unlawfully, process stolen databases, mislead users, distribute malware, overload systems, reverse engineer software, bypass access controls, or harm VIALINKER, customers, users or third parties.

9. Third-party platforms

The service may rely on websites, widgets, email, messaging tools, social platforms, CRM systems, cloud infrastructure, AI providers and other third-party services. VIALINKER is not responsible for downtime, API changes, account restrictions, platform policy changes, delivery failures, rate limits, blocking, data loss or third-party failures.

10. Customer data and IP

Customers retain ownership of their data and grant VIALINKER a limited license to process it as necessary to provide, secure, troubleshoot, improve and support the service. VIALINKER owns or licenses all rights in software, workflows, prompts, templates, UI, designs, automations, algorithms, documentation, demos, brand assets, service architecture and related know-how, except customer-provided content and third-party materials.

11. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND TO THE MAXIMUM EXTENT PERMITTED BY LAW. VIALINKER DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, UNINTERRUPTED OPERATION, ERROR-FREE PERFORMANCE, REGULATORY COMPLIANCE FOR THE CUSTOMER’S SPECIFIC USE CASE, OR ACHIEVEMENT OF ANY SPECIFIC COMMERCIAL, MEDICAL OR OPERATIONAL RESULT.

12. Limitation of liability

To the maximum extent permitted by law, VIALINKER will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, lost profits, lost revenue, lost data, reputational harm, medical outcomes, missed leads, third-party platform failures, advertising losses, patient claims or business interruption. Where liability cannot be excluded, VIALINKER’s aggregate liability is limited to amounts paid by the customer for the relevant service during the three months preceding the event giving rise to liability, unless mandatory law requires a different limit.

13. Indemnity

Customers agree to defend, indemnify and hold VIALINKER harmless against claims, losses, damages, penalties, liabilities, costs and expenses arising from customer data, unlawful databases, inaccurate clinic information, misuse of the service, unlawful communications, misleading medical or advertising claims, platform rule violations, privacy or marketing law violations, professional misconduct, or breach of these Terms.

14. Suspension, governing law and changes

VIALINKER may suspend or terminate access for violations, non-payment, legal or security risk, unlawful use or harm. Unless mandatory law requires otherwise, B2B disputes are governed by Ukrainian law. Material changes to these Terms for active paying customers will be notified at least 14 days in advance by reasonable means.